Here are our most frequently asked questions. Do not hesitate to contact us if you have any questions!
We have a growing list of retailers. You can see it over here.
We ship our parcels via Purolator. You should receive your order within 7 days. For United States and foreign Canadian locations, it might take longer.
Sure 🙂 Follow us on facebook to see which event we are attending!
Don’t worry! This is a common problem with wooden wick candles and can easily be resolved. The main reason a wick won’t stay lit is because the candle was not burnt correctly on the first burn. Use an hair dryer to melt the top of the candle until smooth. If your candle extinguishes the first time you light it, simply try relighting it until it catches, this may take a few tries. Now, enjoy! You can read the full tips here.
No worries! Enter promo code PICKUPATELIER at checkout! We'll send you an email once your order is ready to be picked up.
Because soy wax burns very slowly, our candles last for a long time! An 8oz candle lasts approximately 50 hours and the 4oz candle approximately 25 hours.
Absolutely! Our room sprays are alcohol free and therefore, safe for your skin! With our 9 captivating fragrances, we understand why you want to spray them on yourself! P.S. They can also make your pets smell wonderful!
Absolutely! Our jars are made out of glass, therefore 100% recyclable. They can also be reused as a plant pot, container of any kind, makeup brush storage, and more! To recycle them, simply wash the soy wax in hot water with a tiny bit of soap! We don't have a consignment program yet, but we're working on it!
Yes! And we love it! If you have a wedding, a baby shower, a baptism or an event of any kind, and you would like to give a very special gift to your guests, we can make personalized candles. Send us an email at email@example.com to discuss your project!
We agree, our products make excellent gifts! If you wish to send your order as a gift, simply write us an email at firstname.lastname@example.org so that we can wrap it accordingly!